Frequently Asked Questions
We have compiled a list of our most popular questions and answers below, which should provide detailed information for parents, PTA/PTOs, and schools administrators, regarding our school supply kit program.
Parents Ordering School Supplies
How do I place an order for my child’s school supply kit?
Parents can easily order school supply kits online by entering their School Code or using our Sprout School Locator. Then search for the correct grade level(s) and appropriate variants (last name or teacher-specific kits), if applicable. Remember, you’re ordering kits for next season – so be sure to select the correct grade level. Simply select the desired kit for your student, enter their information to ensure smooth delivery, and proceed to checkout.
Where can I find my School Code?
You can easily find your School Code in any communications sent from the school or by using the Sprout School Locator to find your school.
Where will my child’s school supply kit be delivered?
Sprout delivers supply kits in advance of the day of classes on a date selected by the administration, but all communication about distribution will come from the school administration or parent organization.
When is my child’s order deadline?
Please refer to one of your communications from school (flyer, email or social media) about your order deadline for 2023. We encourage you to order early to take advantage of our chance to win a FREE supply kit.
Who chooses the items in my child’s supply kit?
Sprout partners with your child’s school to offer the exact teacher-specified products by grade for your school. Order your supply kit online now.
Can I purchase individual supplies or customize my child’s kit?
Not at this time. Our program works by providing the exact teacher-specified supply lists provided by your child’s school. Parents love the Sprout service because they know they will get the right supplies – no more, no less.
Are the products name brand and of high quality?
Absolutely! We provide the exact, teacher and administration approved name brand products parents love. We are proud to offer superior product offerings from today’s leading brands.
How do your prices compare to Amazon, Walmart, Target, Staples or other retailers?
Time and time again, we’ve seen that purchasing Sprout School Supplies kits saves parents both time and money! We pride ourselves on truly making back-to-school easier. But don’t just take our word on it, check out what others have to say about partnering with Sprout. Our satisfied, repeat Sprout customers are a testament to the excellent value we deliver.
What payment options are available?
Parents can order supply kits online using any major credit card. Following your order, you’ll receive an order confirmation via email.
Is your online payment portal secure?
Yes, our payment system uses a secure, PCI-compliant, authorized online merchant.
Is my student’s information secure?
Yes, your child’s information is secure. We never disclose student names or personal information to any unaffiliated or third parties. The student name is collected to help ensure accurate distribution of supply kits at the school.
What is your refund and return policy?
We offer a 100% hassle-free online cancellation and full refund until your school order deadline. To submit a cancellation or refund request, simply email firstname.lastname@example.org and include your name, email, order confirmation number, and the reason for your cancellation or refund request.
To qualify for a refund after the online cancellation period, simply return the entire kit with all contents, unopened, within 30 days of delivery. Shipping costs to return the kit to Sprout are the responsibility of the customer. Please email email@example.com for instructions on how to return your order once shipped.
We pride ourselves on superior product quality; however, if you find a defective product in your child’s kit, we offer a 100% no charge replacement or refund on defective products. Please capture an image of the defective product and email your request to firstname.lastname@example.org.
Just for Schools and Parent Organizations
How does the Sprout School Supplies program work?
Sprout partners with schools across the United States to provide an easy back-to-school supply shopping option for busy families that saves parents time and money! Parent organizations typically partner directly with us to set up their school in the Fall or Spring for the upcoming school year.
We offer parents the ability to order teacher-specified supply kits online at an affordable price. Those kits are then waiting for students onsite when they come back to school in the fall.
How do I offer a Sprout Supply Kit Program at my school?
Easy! Simply complete our Request a Quote form online and your local Sprout representative will be in contact to answer any questions you might have. We would love to partner with you.
What delivery options are available?
Our mission is to make back-to-school as easy as possible for your team. Your local Sprout representative will partner with your school to determine the arrival week and/or date for your kits and work to get a turn-key delivery coordinated. Contact us today to learn more.
Can our school community earn extra money from school supply kits?
There are a variety of ways schools leverage the Sprout School Supplies program. Please complete the Request a Quote form online and your local Sprout representative will be in contact.
When is the best time for our supply kit sale to go live?
School supply kit sales are often most successful running the last 3-4 weeks before the school year ends. We recommend sending a series of 4-6 reminders to parents to help notify them of the sale and give them an opportunity to purchase. We’ve got a wide range of communication templates available to help your local school achieve this. Simply Request a Quote now and your local Sprout representative will be in contact.
Do you offer communication resources to help my school promote the supply kit sale?
Absolutely! When we say we’re dedicated to help making back-to-school easier for schools and families we mean it. We provide everything you need to help promote the sale locally, including access to copy and creative for social media posts, email communications to parents, intercom announcement scripts, digital flyers and more! Contact us today to learn more.
We are new to offering a supply kit program. How can I learn more?
How does pricing compare to retail pricing?
We’re proud to offer competitive pricing from the top brands you love and trust. Plus, we’ve got a wide range of product offerings to align with your school’s needs and budget. Simply complete our Request a Quote form online to learn more.